Terms and Conditions
Protecting your private information is our priority. This Statement of Privacy applies to www.purentru.com, and Purentru Beauty Supply LLC governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Purentru LLC; Purentru Beauty Supply LLC include www.purentru.com and Purentru. The Purentru website is an ecommerce site. By using the Purentru website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, Purentru may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Purentru’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Purentru collects and uses your personal information to operate and deliver the services you have requested.
Purentru may also use your personally identifiable information to inform you of other products or services available from Purentru and its affiliates.
Sharing Information with Third Parties
Purentru does not sell, rent or lease its customer lists to third parties.
Purentru may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.
Purentru may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Purentru, and they are required to maintain the confidentiality of your information.
Purentru may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Purentru or the site; (b) protect and defend the rights or property of Purentru; and/or (c) act under exigent circumstances to protect the personal safety of users of Purentru, or the public.
Tracking User Behavior
Purentru may keep track of the websites and pages our users visit within Purentru, in order to determine what Purentru services are the most popular. This data is used to deliver customized content and advertising within Purentru to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Purentru. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Purentru website.
Use of Cookies The Purentru website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Purentru pages, or register with Purentru site or services, a cookie helps Purentru to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Purentru website, the information you previously provided can be retrieved, so you can easily use the Purentru features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Purentru services or websites you visit.
Security of your Personal Information
Purentru secures your personal information from unauthorized access, use, or disclosure. Purentru uses the following methods for this purpose:- SSL Protocol - Encryption, Geo Trust
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen Purentru does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications From time to time, Purentru may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Purentru, you may opt out of such communications by clicking the unsubscribe button.
Changes to this Statement Purentru reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that policy.
Contact Information Purentru welcomes your questions or comments regarding this Statement of Privacy. If you believe that Purentru has not adhered to this Statement, please contact Purentru at:
Purentru Beauty Supply 5000 Katy Mills Cir., #521 , KATY, Texas 77494
Telephone number: 832-874-1954
Email Address: purentru@gmail.com or sales@purentru.com
Effective as of December 2021
General Information
Orders placed before 3:00 PM CST ship out within 24 hours. Orders placed after 3:00 PM CST will ship out next business day. Free Shipping is limited to standard shipping on orders 10 lbs or less. Merchandise total must reach $70 after all discounts and before taxes and shipping to qualify for free shipping.
- For both UPS and USPS ground shipping options, more time will be required for any possible shipping changes to be made and any changes may incur some additional shipping days
- All shipping time frames on orders are estimated and not guaranteed
UPS Ground Delivery Time - 3 to 7 business days + 24 - 72 hours to process the order.
UPS 3 Day Delivery Time - 3 business days + 24-72 hours to process the order.
UPS 2 Day Delivery Time - 2 business days + 24-72 hours to process the order.
UPS Next Day Residential - Delivery within 1 business day + 24-72 hours to process the order.
USPS Priority Mail - Delivery within 2 to 9 business days + 24-72 hours to process the order. (For Hawaii, Alaska, Puerto Rico, Guam, Virgin Island customers)
APO/FPO orders are ship out via USPS. Delivery will take approximately 1 to 3 weeks + 24-72 hours to process the order.
Orders require 24-72 hours processing time before shipping (In rare cases shipment processing may take up to 5 to 7 business days) Customer is notified in such cases. Orders are not processed on Saturday, Sunday or holidays.
Only USPS deliveries will be made on Saturday but not on Sunday.
No UPS deliveries will be made on Saturday or Sunday.
All orders shipped within TX will be charged state sales tax. Please note that the sales tax for TX orders is calculated based upon the total price of the order, including shipping and handling.
Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.
PureNTru will use either UPS, Fedex or USPS to ship out order.
Express Shipping is not available for PO Box or Military address. If you select express shipping method to PO box or military address shipping difference from express to priority shipping cost will be issued and package will ship priority mail.
We do not ship internationally at this time.
PureNTru reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any monies that are owed to PureNTru. PureNTru is in no way responsible for any shipment that is not delivered and by purchasing from PureNTru.com. You are agreeing to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable due to Mother Nature or has been miss-delivered unless the fault is of Purentru.com.
USPS (United States Postal Service)
- APO, FPO is applied domestic rate.
- We do not send by Parcel Post to US mainland.
- Our online shipping system can calculate the rate for USPS up to 50 LBS. If the shipping weight is over 50 LBS we will recalculate the rate and contact you with new and update shipping fee based on actual weight of your order.
Free Shipping
- All orders over $70
- Promo Code: Free shipping is automatically applied once eligibility is met
Miscellaneous Shipping Costs
You will be liable for any taxes and duty (e.g. VAT, custom duty, etc.) that apply to your purchase. In some rare cases additional charges such as a service, agency, or brokerage fees associated with your deliveries that are charged by local agents. These charges are at the discretion of each country and some countries have more charges than others. Contact your local FEDEX site. They should be able to give you an estimate on what you should expect to pay.
Returned UPS packages
You will be charged for returns if packages are returned due to refusal, wrong address or unavailability after 3 attempts
Order Processing and Shipping Daily Cut Off Time
Orders placed by 3:00 PM CST Monday-Friday.
- In-Stock orders: will be processed same day (process, shipped and delivered within 1-7 business days )
- Delayed UPS Overnight, UPS 2nd Day orders will be notified via e-mail
- Delayed UPS Ground or USPS Priority orders will NOT be notified
- Processing time for orders placed on Friday after 3:00 PM CST begins the following Monday
- Non-In-Stock orders: You will be notified and refunded if you choose to be refunded or we will ship out to you as soon as we receive from our manufacturers which is typically within 2-10 business days (depending upon availability of product)
- Expedited orders will be notified if there is delay due to non-stock of item
- Please allow extra time for orders shipped to:
Military Addresses (APO, FPO)
Hawaii
Alaska
US Rural areas
Claim or Delay of Orders
Before emailing us, please double check your shipping address. Once we ship out the package, the speed of delivery depends on the US Postal Service and other Carriers.
We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. To insure your package please select Priority Mail, UPS Ground or Expedited Shipping and message purentru@gmail.com to add signature required at an additional cost. We are not responsible for lost or stolen packages due to an incorrect address. Please proofread prior to submitting your order and verify when you receive confirmation email to ensure address and details are correct.
- APO/FPO : Delivery in 5-15 business days after shipment on average but can take up to 2 months in rare cases.
- If you do not receive your order within 14 business days after shipment, please email to ask purentru@gmail.com
- It will take 8-10 business days to have the investigating result Priority Mail from US Postal Office.
- If the package is delayed due to weather please note that it will not be reimbursed for shipping cost.
- We cannot open a claim after 30 days, if your claim is denied, we reserve the right to refuse reshipment of your order.
- Approved claims- If a claim is approved by the carrier we do have the right to choose between a gift card or reshipment, no refunds will be processed.
Shipping timelines are generally not guaranteed therefore, we are unable to reimburse shipping if arriving later than expected. Once an order has been shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped.
Shipping Information:
- U.S. Postal Service: Postal Web Site
- FEDEX: FEDEX Web Site
- We will ship your order as per the selected shipping method
- If a package weighs over 50 pounds (22.7 kg) UPS Worldwide Expedited will calculate automatically the rate for any shipping weight.
- If a shipping address is found to be incorrect, the customer will be charged an additional shipping correction fee.
- You are responsible for charges incurred by the refusal or return of package by providing wrong address. The charges are comprised of sending and returning shipping fees, taxes and duties, and carrier's processing fees.
Undeliverable, Refused Packages
You will be charged for returns if packages are returned due to refusal, wrong address or unavailability after 3 attempts because UPS charges for this. Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.) *** If package has not been delivered on your delivery date, PLEASE contact us as soon as possible as we do have a time frame to set up claims and or investigations with our mail carriers. We unfortunately cannot guarantee any results for deliveries after package has been delivered for more than 30 days from when you claim. Unfortunately we have a time frame that we cannot overlook and if the package shows to have been delivered more than 30 days ago we cannot assure a claim can be set up with the carriers. If a delivery is refused for any reason, or considered undeliverable you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order before finalizing. Furthermore, packages that are refused or deemed undeliverable, for any reason, will not be resolved with a refund or a reshipment until the parcel is deemed "LOST" by the shipping carrier or returned to our facility.
If you are not completely satisfied with your purchase, purentru.com will gladly accept returns for eligible products within 14 days from delivery date. This applies to purchases made on purentru.com only.
General Policy
Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, unaltered, and undamaged. Customers must provide picture of item being returned to determine if it is acceptable based on policy before return is accepted.
***Sending an email to customer service about your return is the first step.
NOTE: Only full price items purchased on the website are eligible for return. Sale, Clearance, special price items are not eligible for return. Returns are not accepted in store. ALL in-store purchases are final sale. See below for list of items ineligible for return.
Returning an item for any reason, email us at purentru@gmail.com and submit it to us. We will review your reason for return and determine if it qualifies. It may take 3 to 10 business days from the date the package is received to be inspected
NOTE: We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, minimum 30% restocking fee will be applied for all returned merchandise. Shipping costs are not refundable. Once the restocking fee is applied to the item value, any balance remaining will be refunded to the credit card submitted with your original order within 5 business days of receipt.
Customers are responsible for the additional costs associated with return.
If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.
As indicated above, accepted returned merchandise will receive a minimum 30% restocking fee.
If the original order qualified for any free shipping and promotional shipping, original shipping costs will be deducted.
Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
Any claims for damaged, defected, wrong, or missing items must be submitted within 14 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 8 business days to be resolved after claim is submitted.
Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.
Refused Package / Undeliverable as Addressed (Return To Sender)
If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.
Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping cost are not refundable.
If in-store Pick Up Order is not picked up within 7 days of the arrival at the store, the order will be considered as refused/undeliverable package. We will cancel the order and issue a refund. You will be charged a 10% restocking fee.
Ineligible Items for return
- Clearance items, Sale items, Promotional items, Special price items, Special Order items.
- All items purchased in store
- ALL Fashion jewelries, wigs, clip-ons, clip-ins, tape-ins, and cosmetics are final Sale.
- Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.
Effective as of December 2021